Shipping & Returns

We offer FREE shipping & FREE returns*.


We usually ship orders within one to two business days. 


We accept returns for up to 30 days after your date of purchase.

If you need to return an order, please email us at with your order number. We will email you a free FedEx or USPS return label. All shoes must be returned unworn and in their original shoe boxes. Please do not use the shoe box as the shipping box. 

*Outlet Returns

Shipping is FREE on all outlet items. If you wish to return an item purchased in our outlet section, please email us at with your order number and return request. Once your request has been received, our team will respond within 24-48 hours with a return authorization number. We will provide a FedEx or USPS return label for a $5.00 flat rate fee. This $5.00 fee will be deducted from your total refund amount. You can also choose to return the item(s) at your own expense, with your preferred carrier of choice. The $5.00 return fee would then be waived when processing your refund. Please include your return authorization number and original order number on the package and mail back to:

Cienta Shoes USA, 205 Park Avenue, Hicksville, NY 11801